- so usable you lose all your money

Quoting Cleartrip's about section, "Cleartrip is dedicated to making travel simple". So simple that you can easily buy tickets worth thousands of rupees. And then lose thousands of rupees by clicking the 'Cancel Booking' link by accident.
ClearTrip is so easy to use that it apparently doesn't believe in confirmation dialogues - your booking will simply be canceled (see the actual steps involved in cancellation on cleartrip here). Cool, what? The good Mr. Narla just lost Rs. 8000/- this way. That's what I call usabilty in action.

Looks like isn't bad at all once you get past the call centre. Narla contacted them via the feedback section of their website and this elicited a very quick response. They've been exceptionally helpful and have offered to refund Rs. 4000, half the cancellation charge due. This is pretty decent of them, keeping in mind the fact that cannot recover the cost (it's already been canceled at the airline). Good stuff!
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