ClearTrip is so easy to use that it apparently doesn't believe in confirmation dialogues -
Looks like cleartrip.com isn't bad at all once you get past the call centre. Narla contacted them via the feedback section of their website and this elicited a very quick response. They've been exceptionally helpful and have offered to refund Rs. 4000, half the cancellation charge due. This is pretty decent of them, keeping in mind the fact that cleartrip.com cannot recover the cost (it's already been canceled at the airline). Good stuff!
Could you please provide some additional details at:
There is no cancel link available on our site that is capable of directly cancelling a booking.
If this happened to you, we'd appreciate your help by identifying what happened and fixing it.
I now have an email response for my feedback and the post here.
More info at http://www.keshavnarla.com/2008/05/cleartrip-clearly-you-are-taken-for.html
Thinking on Usability, did you notice this subtle scrolling thing about this site?
Enter Data. Click on Search Flights. The result would appear in:
The Scroll Down operation seems to be endless with the let side frame jittering and the main client area scrolling up in definitely!
Sidu, we've reworked our cancellation page. Take a look at http://www.cleartrip.com/forums/40/topics/1133 and let us know what you think.
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